Privacy policy

1. Responsible person

In the following, we inform you about the collection of personal data when using our website. Personal data is all data that can be related to you personally, e.g., name, address, e-mail addresses and user behavior.

Responsible person according to § 4 para. 7 EU General Data Protection Regulation (DSGVO):

RLC Solutions GmbH
Managing Director: Rocio Liebana Vinuesa
Schönhauser Allee 141 B, 10437 Berlin, Germany
Registered at the commercial register of the district court Charlottenburg HRB 236449B
Sales tax ID: DE355299099

Responsible for own contents of RLC Solutions GmbH: Rocio Liebana Vinuesa
Contact: info@rlc-solutions.com

2. Personal data we process, provision of required data.

We process:

  1. User-generated data that you as a user enter directly on our website (e.g., login data, name, email address, phone number, company name, company address, work title, etc.);
  2. General data that we collect automatically via our system (e.g., IP address, access point, time of access, internet service provider, device used, browser type and version, the sub-pages from which a person accesses our website, i.e., the so-called "referrer", and similar data required for the traceability of accesses for statistical purposes or for security reasons).

The provision of personal data is generally not required for the use of our website, with the exception of login data in order to use our service. For the establishment of business relationships, the provision of personal data is required, in particular name and contact details as well as the relevant information that we need for the execution of the order, in particular the name of the beneficiary of a voucher. If you do not provide us with the required data, this may result in us not being able to conclude a contract with you and not being able to act for you.

3. Legal basis for the processing of personal data

We process your personal data

  1. for the fulfillment of contractual or other obligations towards you (Art. 6 para. 1 lit. b DSGVO);
  2. for the fulfillment of legal obligations to which we are subject (Art. 6 para. 1 lit. c DSGVO), in particular commercial and tax record-keeping obligations insofar as you conclude contracts with us via our website;
  3. in pursuit of our own legitimate interests or the legitimate interests of third parties, unless your interests or fundamental freedoms granted to you by law or by the constitution prevail pursuant to Art. 6 para. 1 lit. f DSGVO.

Legitimate interests here may include, in particular, marketing purposes (use of list data such as information on groups of persons, i.e. group characteristics such as entrepreneur, industry or business name, name and address, title, academic degree and year of birth, for direct mailings), our interest in the smooth establishment of connections and the most functional and efficient design possible of the use of our website, for example through the use of cookies, as well as the assertion or defense of claims in connection with the use of our website.

4. Do we obtain and process personal data from third parties?

As a matter of principle, we collect data on our website directly from you.

5. Transfer of personal data to third parties

We do not transfer your personal data collected through the use of our website to third parties for purposes other than those listed below. We will only pass on your personal data to third parties if:

  1. you have given your express consent to this in accordance with Art. 6 (1) p. 1 lit. a DSGVO;
  2. the disclosure according to Art. 6 para. 1 p. 1 lit. f DSGVO is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data;
  3. the disclosure is required by law in accordance with Art. 6 (1) sentence 1 lit. c DSGVO; and
  4. this is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. b DSGVO for the processing of contractual relationships with you.

In addition, we pass on the data, collected through the use of our website, to the host of our server as an order processor and the host of our emailing system as an order processor.

6. Transfer of personal data to third countries

This website is hosted on servers located in the EU. Personal data processed on this website is therefore not transferred to a third country outside the EU.

7. How long do we store personal data?

We will delete personal data as soon as and insofar as it is no longer required to enable us to fulfill pre-contractual, contractual or legal obligations or enforceable official orders, in particular obligations to tax authorities and supervisory authorities, to carry out advertising measures legitimized by the data protection provisions or - in particular with regard to a possible or alleged infringement of third party rights - to assert, enforce or defend legal claims in connection with the use of our website or our services. We reserve the right to delete personal data completely only after the relevant limitation periods have expired.

In detail:

  • Personal data collected by us for the purpose of processing contracts concluded with you will be stored for a period of ten years or 6 years until the expiry of the statutory retention obligations under Section 147 of the German Tax Code (AO) and Section 257 of the German Commercial Code (HGB), after which it will be deleted;
  • this is necessary for the prosecution, examination, settlement or defense of liability claims and is therefore permitted under Art. 6 Para.1 lit. f DSGVO;
  • or you have consented to further storage in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO.

Prior to this, as well as in the cases mentioned in Section 9 below in which you may request restriction of processing instead of deletion of data, we will restrict the processing of such data so that it cannot be viewed by us during ongoing operations or by third parties or processed for operational purposes.

However, we do not hereby assume any obligation to retain your personal data for any specific period of time.

8. SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as site operator, our website uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

9. Data subject rights

You have the right

  • According to Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data, if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable to request, without undue delay, the correction of inaccurate or incomplete personal data stored by us;
  • to request, in accordance with Art. 17 DSGVO, the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, the performance of a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims is necessary;
  • pursuant to Art. 18 DSGVO, to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing pursuant to Art. 21 DSGVO;
  • pursuant to Art. 20 DSGVO, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • in accordance with Art. 7 (3) DSGVO, to revoke your consent once given to us at any time and without giving reasons. This has the consequence that we may no longer continue the data processing, which was based on this consent, for the future; and
  • to complain to a supervisory authority in accordance with Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose.

10. Objection to the use of personal data for specific purposes

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that we carry out on the basis of Article 6 (1) (e) or (f) DSGVO (performance of a task in the public interest or processing on the basis of a legitimate interest). We will then no longer process your personal data insofar as we cannot demonstrably rely on compelling legitimate grounds for processing that override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If we use personal data for direct marketing, you may object to the processing of your personal data for these purposes at any time. Upon receipt of your objection, we will no longer process your personal data for these purposes.

If you wish to exercise this right, please contact us using the contact details above or send an email to: dataprotection@rlc-Solutions.com.

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or restrict the processing if legal retention periods exist.